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Cancellation Policy

1. Scope This policy applies to: Consulting services (strategy, workflow, SOPs, financial optimization, AI/automation integration, scalable growth planning) Digital products and courses Memberships and subscription-based services Free offerings, including the Business Alignment Audit 2. General Principles All services and advice are informational and educational. Implementation of recommendations is at the client’s discretion. Business outcomes cannot be guaranteed, and clients are responsible for their own decisions and results. Lunenix is not liable for business losses, errors, or implementation issues. 3. Free Services (e.g., Audit) Free services are provided without charge, but clients must provide accurate information for analysis. Participation implies consent to terms, including the Professional Advisory Limitation (no guaranteed results). Lunenix reserves the right to decline or reschedule audits for incomplete submissions or missing information. 4. Digital Products & Courses Access to digital products and courses is non-refundable once granted. Clients may request refunds only if access is not delivered due to technical errors, and Lunenix cannot resolve the issue within 72 hours. Unauthorized sharing, duplication, or redistribution voids access and refund eligibility. 5. Memberships & Subscriptions Billing occurs according to the selected plan and is recurring until canceled. Cancellations take effect at the end of the current billing cycle. No retroactive or prorated refunds are issued. 6. Client Responsibilities Clients agree to: Provide accurate, up-to-date information, workflows, and financial data. Implement recommendations at their own discretion. Respect intellectual property rights of Lunenix. 7. Liability Limitation Lunenix is not responsible for any direct, indirect, incidental, or consequential losses. Any advice, analysis, or recommendations provided are guidance only. 8. Refunds Refunds are generally not provided for services, products, or memberships unless explicitly stated. Refund requests must be submitted in writing and are reviewed case by case. 9. Updates & Changes Lunenix reserves the right to update this policy at any time. Updated policies are effective immediately upon posting on the website.